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Active Service Model (ASM)

The HACC Active Service Model (ASM) is a quality improvement initiative that seeks to bring a more person-centred, capacity building and restorative care approach to HACC services in Victoria. The goal of the ASM is for frail older people and people with disabilities to live in the community as independently and autonomously as possible.

The core elements of the HACC ASM are:

  • Capacity building, restorative care and social inclusion to maintain or promote a person’s capacity to live as independently and autonomously as possible
  • A holistic person and family centred approach to care that promotes wellness and active participation in goal setting and decisions about care
  • Timely and flexible services that respond to the person’s goals and maximise their independence; and
  • Collaborative relationships between providers, for the benefit of people using services.

The Active Service Model (ASM) approach is supported by five key principles

  • People want to remain autonomous
  • People have potential to improve their capacity
  • People’s needs should be viewed in a holistic way
  • HACC services should be organised around the person and carer; the person should not be slotted into existing services
  • A person’s needs are best met where there are strong partnerships and collaborative working relationships between the person, their carers and family, support workers and service providers

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