Co-design and Co-production The webinar and toolkit (Part One, Part Two and Part Three) were developed by consultant Kelly Gray, My Care My Choice (formerly from CommunityWest, Western Australia). The webinar is an introduction to the concepts of Co-design and Co-production and explains how the related resources can be implemented by organisations. The three-part toolkit explores what co-production is, the benefits and challenges for organisations, staff and the people they support, and includes a clear framework and process to implement co-production in your organisation.


Supporting older people living well at home – Understanding the role of the OT.  This paper aims to be a useful resource to strengthen the sector’s understanding of the broad range of ways that OT’s can support clients and add value across a range of service types.  It is designed to share key learnings from across the State and assist agencies to explore the value of engaging OT as a resource in wellness, reablement and restorative care for older people.

Connecting through Inclusive Communication Practices is a practical resource designed to support the use of appropriate language and inclusive communication approaches to ensure that people accessing your services feel welcomed, valued and understood.  It includes information to support you to have meaningful conversations that are person-centred and consider each person’s diversity.  It also includes information and tools that you can use with your staff, volunteers and consumers to develop new communication material or when reviewing existing communication material.

Dementia Friendly Social Support – Checklist  A checklist for all social support programs with best practice approaches to support group participants living with dementia, their carers and staff.

Enabling the use of easy living equipment: guidelines and training package (MAV)

Active in the South – online module useful for staff orientation/induction/education of an Active Service Model approach.  Aspects of this module may also be useful for presentations to Boards of Management and volunteers.

Putting ASM into Practicegoal-directed-care-planning-cover

Goal directed care planning toolkit   This resource was developed as part of the Eastern Metropolitan Region Goal Directed Care Planning project. The department has distributed copies of this resource to all HACC organisations in Victorian because goal directed care planning is critical to a person centered ASM approach.



Planned Activity Groups (PAGs) Make it meaningful: Assessment and care planning guidelines and tools (June 2015). These practice guidelines provide ‘how to’ information and templates for service specific assessment and care planning for Social Support.




EMR HACC Consumer Feedback Toolkit  The toolkit contains practical advice, tools and strategies to assist staff to design, plan and implement consumer feedback strategies that are effective, efficient and appropriate for a diverse range of clients.




Support Loop Designed to provide a feedback and monitoring framework to support organisations which have responsibility for HACC services delivered in the home or in a social support setting including home care, social support, home maintenance, transport and personal care.


Supporting volunteers to take an active service approach: resource kit. This kit assists organisations to implement a person-centred and wellness approach, with volunteers.

 ASM Communication Toolkit

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