Gathering Stories: This resource is designed to assist community and human service workers with gathering stories. These could be the stories of people who access your service—stories of the work they have done with you—or your stories, where you reflect on your own practice.
Loddon Mallee Social Support – during COVID-19: This short video celebrates the many ways that staff in Social Support across Loddon Mallee have adapted to the restrictions of COVID-19 and continued to provide support to their participants, while also inviting staff to reflect on their achievements as they plan for a transition back to group activities


Sector Development Teams, unique to Victoria, work to build the capacity of organisations that are funded to deliver Commonwealth Home Support Programme  and HACC Program for Younger People supporting change management towards inclusive access to services, person centred care and the sharing of good practice.

 The Loddon Mallee Sector Development Team consists of Diversity Advisors, Wellness & Reablement Consultant and Aboriginal Development Officer who are auspiced variously by Cobaw Community Health Service, Sunraysia Community Health Service and Njernda Aboriginal Corporation.

The monthly SDT E-Bulletin is a flag to sector changes and resources.

Charter of Aged Care Rights

From 1 July 2019, the new Charter of Aged Care Rights will provide the same rights to all consumers, regardless of the type of Commonwealth subsided care and services they receive.

The Charter will apply to consumers once they start receiving Government-subsidised aged care, including:

  • residential care
  • home care packages
  • flexible care
  • services provided under the Commonwealth Home Support Programme and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

For information on the Charter of Aged Care Rights

Providers have responsibilities to support consumers to understand the new Charter.

From 1 July 2019, providers must give consumers a copy of the new Charter signed by the provider, and ensure that the consumer or their authorised person has been given a reasonable opportunity to sign a copy of the Charter.

Charter of Aged Care Rights Template for Signing